Privacy policy

Last updated: 12 JUly 2026

This Privacy Policy describes how Exam Engine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.examengine.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

This Privacy Policy is intended to comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, email address, and payment confirmation.

  • Account information including your username, password, and security details used for account security purposes.

  • Customer support information including the details you provide when contacting us.

Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may prevent you from using certain features.

Information We Collect About Your Usage
We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser information, IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties who support our Site and Services, such as Shopify and our payment processors, who collect payment information to process your order and fulfill our contract with you.

Any information we obtain from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services. To process payments, fulfill orders, send account and order-related notifications, and manage your account.

Marketing and Advertising. With your consent where required, to send marketing communications by email and to tailor advertising. You can opt out at any time (see "Managing Communication Preferences" below).

Security and Fraud Prevention. To detect, investigate, and act on potential fraudulent or malicious activity. You are responsible for keeping your account credentials secure.

Communicating with You and Service Improvement. To provide customer support and improve our Services.

Cookies

We use Cookies on our Site to power and improve our Services, remember your preferences, and better understand how visitors use our Site. For information about Cookies related to our use of Shopify, see Shopify's Cookie Policy.

Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies may affect the functionality of some features.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who perform services on our behalf (e.g., payment processing, hosting, customer support, data analytics).

  • Business and marketing partners, where relevant to providing or advertising our Services.

  • Third parties when required to comply with legal obligations, respond to lawful requests, enforce our Terms of Service, or protect our rights and the rights of our users.

We do not sell your personal information, and we do not disclose sensitive personal information without your consent.

User Generated Content

If our Services allow you to post reviews or other content publicly, that content may be accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and encourage you to review their own policies.

Children's Data

Our Services are intended for use by parents, guardians, teachers, and students, and are not directed at collecting personal information directly from young children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details below to request its deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security of information transmitted to us. We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under the Australian Privacy Principles, you may have the right to:

  • Access the personal information we hold about you.

  • Correct personal information that is inaccurate or out of date.

  • Request further information about how your personal information is handled.

You can exercise these rights, or ask questions about this Policy, by contacting us using the details below. We may need to verify your identity before responding to your request, and will respond within a reasonable timeframe.

Managing Communication Preferences

You may opt out of promotional emails at any time using the unsubscribe link included in those emails. You may still receive non-promotional emails related to your account or orders.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Users

Some of our service providers (such as Shopify and our payment processors) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with this Privacy Policy and applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact us at support@examengine.com.au