Refund policy

Thank you for shopping with Exam Engine. As our products are digital and delivered instantly, we do not offer refunds or exchanges for change of mind once a purchase has been completed and the file has been accessed or downloaded.

This policy does not affect your rights under the Australian Consumer Law. If a product you purchase is faulty, significantly different from its description, or not delivered, you may be entitled to a refund, replacement, or other remedy in accordance with your consumer guarantee rights, which cannot be excluded by this policy.

We encourage all customers to:

• Read product descriptions carefully before purchasing.

• Contact us with any questions prior to buying, so we can help you make an informed decision.

While we don't offer refunds for change of mind, if you complete a pack in full and feel it didn't meet your expectations, you're welcome to contact us within 7 days and we'll review your case individually.

To request support regarding a purchase, please contact us within 3 days at support@examengine.com.au, including your order number and details of the issue.